TRG’s vision as a leader in the Cyber Intelligence domain is to secure better lives and create a safer world. Our mission is to empower our customers to fight crime and terror through state-of-the- art technologies that provide accurate and precise intelligence.

As a Junior Technical Support Engineer you will be empowering the support team on customer queries, anticipate client technical needs and plan ahead for the best technical support experience.

What You'll Do:

  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Diagnose and troubleshoot technical issues
  • Communicate with internal and external clients
  • Create and distribute analysis reports
  • Prioritize and manage several open issues at one time
  • Create and update manuals, documentation and/or Wikis

What Skills and Experience You’ll Bring:

  • BSc/Diploma in Computer Science or a related field
  • Understanding of cross-browser compatibility issues and ways to work around them
  • Basic Linux Administrative Skills
  • Ability to represent the client when working with developing teams
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Take initiatives, work under crisis and multitasker
  • Experience using Ticketing Systems is a plus
  • Flexible on working shifts (morning/afternoon)
  • Fluent in English

What You’ll Enjoy:

  • Attractive salary based on skills and experiences
  • Office perks: Free daily lunch, beverages, fruits and snacks
  • Private health insurance paid by the company
  • Participate in our yearly bonus plan
  • Udemy unlimited membership
  • International, friendly and supportive environment
  • Engage with new technologies and innovative products
  • Internal hackathons and technical seminars

Join us and enjoy being part of a fast-paced growing and stable company, with a startup environment, where you can make a global impact and grow together. For more info you can check our website at and LinkedIn account.

To apply you can send your CV at All applications will be strictly confidential.