TRG’s vision as a leader in the Cyber Intelligence domain is to secure better lives and create a safer world. Our mission is to empower our customers to fight crime and terror through state-of-the- art technologies that provide accurate and precise intelligence.

As a Junior Technical Support Engineer you will be empowering the support team on customer queries, anticipate client technical needs and plan ahead for the best technical support experience.

What You'll Do:

  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Diagnose and troubleshoot technical issues
  • Communicate with internal and external clients
  • Create and distribute analysis reports
  • Prioritize and manage several open issues at one time
  • Create and update manuals, documentation and/or Wikis

What Skills and Experience You’ll Bring:

  • BSc/Diploma in Computer Science or a related field
  • Understanding of cross-browser compatibility issues and ways to work around them
  • Basic Linux Administrative Skills
  • Ability to represent the client when working with developing teams
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Take initiatives, work under crisis and multitasker
  • Experience using Ticketing Systems is a plus
  • Flexible on working shifts (morning/afternoon)
  • Fluent in English

What You’ll Enjoy:

  • Attractive salary based on skills and experiences
  • Office perks: Free daily lunch, beverages, fruits and snacks
  • Private health insurance paid by the company
  • Participate in our yearly bonus plan
  • Udemy unlimited membership
  • International, friendly and supportive environment
  • Engage with new technologies and innovative products
  • Internal hackathons and technical seminars

Join us and enjoy being part of a fast-paced growing and stable company, with a startup environment, where you can make a global impact and grow together. For more info you can check our website at www.trgint.com and LinkedIn account.

To apply you can send your CV at careers@trgint.com. All applications will be strictly confidential.